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Which of the following is not a pre-requisite for launching a complaint with ombudsman?

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Which of the following is not a pre-requisite for launching a complaint with ombudsman?
  • AThe complaint must be made by an individual on a 'Personal Lines' insurance
  • BThe complaint must be lodged within 1 year of the insurer rejecting the complaint
  • CComplainant has to approach a consumer forum prior to ombudsman
  • DThe total relief sought must be within an amount of Rs. 20 lakh
Correct answer: C
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Complainant has to approach a consumer forum prior to ombudsman

A person can directly lodge a complaint with ombudsman. Hence, it is not a pre-requisite that complainant has to approach a consumer forum prior to ombudsman.