The Institute of Banking Personnel Selection (IBPS) has invited online applications for the Common Recruitment Process for Customer Service Associates (CRP CSA-XVI) in participating Public Sector Banks for vacancies of 2027-28. A total of 11,403 indicative vacancies have been announced. The recruitment is for Customer Service Associate posts in the clerical cadre across 11 participating Public Sector Banks. Candidates must possess a Bachelor Degree in any discipline from a recognized University/Institution or an equivalent qualification recognized by the Central Government. Candidates must also fulfil the prescribed computer literacy and local language requirements. The age limit is 20 to 28 years as on 01 August 2026, subject to applicable relaxation. The selection process consists of an Online Preliminary Examination followed by an Online Main Examination. Candidates who qualify and are shortlisted will be provisionally allotted to a participating bank based on merit-cum-preference and the actual vacancies reported by participating banks. The indicative online registration period is from 01 August 2026 to 21 August 2026. The Preliminary Examination is scheduled for 10 and 11 October 2026 and the Main Examination is scheduled for 27 December 2026.
| Participating Public Sector Banks | Bank of Baroda, Bank of India, Bank of Maharashtra, Canara Bank, Central Bank of India, Indian Bank, Indian Overseas Bank, Punjab National Bank, Punjab & Sind Bank, UCO Bank and Union Bank of India. |
|---|---|
| Category-wise Vacancy | SC: 1,910 | ST: 942 | OBC: 2,815 | EWS: 996 | UR: 4,740 | Total: 11,403 |
| Educational Qualification | Bachelor Degree in any discipline from a University/Institution recognized by the Government of India or any equivalent qualification recognized by the Central Government. |
| Computer Literacy | Candidates must possess operating and working knowledge of computer systems as prescribed in the notification. |
| Local Language Proficiency | Candidates must possess proficiency in the specified local language of the State/UT for which they apply, as prescribed in the notification. |
| Minimum Age | 20 Years |
| Maximum Age | 28 Years |
| Age Relaxation | Applicable age relaxation is provided to eligible categories according to Government of India rules and the IBPS notification. |
| Application Fee | Rs. 850 |
| Application Fee | Rs. 175 |
| Vacancy Cycle | Vacancies of 2027-28 |
| State / UT Preference | Candidates can apply for vacancies in only one State or Union Territory, subject to the conditions and language requirements prescribed in the notification. |
| Post | Vacancies |
|---|---|
| Customer Service Associate | 11,403 |
Qualification: Bachelor Degree in any discipline from a University/Institution recognized by the Government of India or any equivalent qualification recognized by the Central Government. Candidates must also possess the prescribed computer literacy and proficiency in the specified local language of the State/UT fo
Upper age relaxation is applicable to eligible SC/ST, OBC-NCL, PwBD, Ex-Servicemen and other categories as per Government of India rules and the IBPS notification.
01 August 2026
01 August 2026
21 August 2026
10 and 11 October 2026
27 December 2026
March 2027
Candidates are required to qualify in the Online Preliminary Examination for shortlisting to the Main Examination.
Candidates shortlisted from the Preliminary Examination appear for the Online Main Examination.
Candidates are provisionally allotted to participating banks based on merit-cum-preference and actual vacancies reported by participating banks.
| Post / Level | Pay Scale |
|---|---|
| Customer Service Associate Pay | Rs. 24,050 – 64,480 |
| Allowances | Applicable allowances and benefits are provided according to the rules of the participating bank. |
Pay scale for Customer Service Associate/Clerical Cadre is approximately Rs. 24,050–64,480, along with applicable allowances and benefits as per the participating bank rules.
Stay updated on admit card, exam date and results.
